Conflict Management Training: 8 Best Conflict Resolution Classes, Courses and Certifications Online [Updated June 2023]

About the Specialization

If you aspire to be a successful negotiator and conflict manager and are searching for “conflict resolution classes near me,” our first course will help you master the strategies and tools for negotiations and mediations. This specialization series comprises three conflict resolution courses online and a final capstone project. Through this course you will be able to learn the fundamental skills and tools of negotiation. You will also be able to develop improved cross-cultural anticipation and flexibility that will help you negotiate better in an international environment.

What makes this specialization course one of the best choices is that, through this you will be able to access several case studies to sharpen your analytical skills. You will also be able to practice with peers through real online negotiations. The final capstone project to earn a conflict resolution certificate online will allow you to put all your learning together to analyze critical situations, carry out business negotiations, and also settle conflicts successfully by acting as a mediator.

The duration of this beginner’s conflict management training is approx. 5 months provided you commit to giving 3 hours per week to its these classes. This specialization is being offered by ESSEC Business School and 24,431 students have already enrolled for this conflict management training so far. While you can enroll in this specialization for free, you will have to opt for the paid version to earn a certificate. You can either opt for any one of the courses of this series or undertake the entire specialization.

However, subscribing to any of these conflict resolution classes online will automatically subscribe you to the entire specialization. This course series has a rating of 4.7 on Coursera and completing all the courses plus the capstone project will earn you a conflict resolution certificate online.

The Specialization Includes the Following Conflict Management Courses Online

1. Negotiation Fundamentals

The first course of this conflict resolution training online will begin with the practical tools of negotiations. You will learn how to structure a negotiation, bargain efficiently, avoid traps, and enforce sustainable partnerships.

2. International and Cross-Cultural Negotiation

The conflict management classes of the second course will teach you how to tackle cultural differences during a negotiation. You will improve and refine your negotiation flexibility by learning how to anticipate and react. Through this course, you will also learn about the different national and regional negotiation styles and negotiations in a multicultural setting

3. Mediation and Conflict Resolution

The third conflict resolution training online will teach you everything about mediation. Starting with the definition of mediation, you will learn the different types, do’s and don’ts, challenges and difficulties faced by mediators, and when is the right time to mediate.

4.Negotiation, Mediation, and Conflict Resolution - Capstone Project

After completing the three conflict resolution courses online, your learning will culminate into the final capstone project where you will apply your knowledge, skills, and practice of negotiation and mediation. You will undertake three exercises that include analyzing a real-life negotiation of your choice, negotiating directly with a peer, and lastly structuring a mediation process when a negotiation has not been successful.

Who Is This Specialization For?

This course is intended for managers across domains who wish to learn and practice the proven tools of negotiations and earn a conflict resolution certificate online for the same. 

About the Course

Conflicts cannot be resolved and negotiations cannot be successful if you don’t balance your emotional needs with critical thinking. Therefore, if you wish to be a successful mediator, you must work on developing your emotional intelligence. This Udemy’s conflict resolution training online will help you cultivate skills such as rapport, empathy, and listening that are crucial to negotiate and resolve conflicts at the workplace.

In fact, the skills, tools, and processes that you will learn in the conflict management classes here will be helpful to deal with situations in your personal life. Through this conflict management training, you will also learn how to use your behavioral preferences and adaptability to work with change. This course is one of the best conflict resolution certification courses that will give you hands-on experience in diffusing conflicts through its seven carefully designed practical exercises.

The duration of this course is 3 hours and 22 minutes. It consists of 83 video lectures along with comprehensive notes that you can download and use at your convenience. This course is also one of the bestseller conflict management courses online on Udemy that has been created by Robin Hills, a Business Psychologist and Emotional Intelligence Trainer.

You can enroll in this course through a one-time fee that is also refundable under Udemy’s 30-days money-back guarantee. You will have full lifetime access to all the classes and will also bag a conflict resolution certificate online. This beginners course has been rated a 4.4 on Udemy and has 21,744 enrollments so far.

What Will You Learn From These Conflict Resolution Courses Online

• Developing emotional intelligence in challenging situations
• The sources, costs, and benefits of conflicts
• The importance of trust in resolving conflict
• The rules of assertion and assertive behavior
• Managing toxic situations effectively
• Emotional intelligence and conflict
• The Chimp Paradox
• Five modes of conflict management
• Importance of flexibility in conflict
• Ways to resolve conflicts

Who Is This Course For?

This course is one of the best conflict resolution courses online for people who are actively involved in managing and resolving conflicts at the workplace.

About the Course

Program and project managers are expected to possess high Emotional Intelligence (EI) and Cultural Intelligence (CI). It allows them to handle bad management communication and conflicts that arise between their project members and stakeholders. Therefore, this conflict resolution training online will teach you how to increase your emotional and cultural intelligence as a project manager and use the tools of Coordinated Management of Meaning (CMM). Through these tools, you will be able to create persuasive communications, increase understanding among the team members, and have a positive impact on the social world of your project.

If you need an answer to “best conflict resolution classes near me,” this course will help you bag a conflict resolution certificate online to showcase high EI and CI even through non-verbal communication. As a consequence, you would be perceived as a person of high ethos and credibility.

You will be more aware of your own feelings as well as the feelings of others that will help you to establish better relations with your teammates. This conflict resolution certification is being offered by the University of Maryland and is part of a professional certificate available on edX. The duration of this conflict resolution training online is 5 weeks and it will require a study effort of 3-5 hours per week. While you can enroll in this introductory course for free, you will have to pay an additional fee to earn a verified conflict resolution certificate online.

What You Will Learn

• Emotional intelligence and its five components – self-perception, self-expression, interpersonal, decision making, and stress management
• Cultural intelligence and the four components – drive, knowledge, strategy, and action
• The Coordinated Management of Meaning – Communication perspective, social worlds, and using CMM
• The SEAVA tool of CMM that stands for Storyboarding, Enriching, Analyzing, Visioning, and Acting
• Using cultural and emotional intelligence to improve project management communication
• Using CMM to diagnose and resolve communication problems

Who Is This Course For?

• This course is suitable for every program/project manager who has been searching for “conflict resolution classes near me” to handle conflicts in their team and with stakeholders.
• This conflict management training is also for anyone who wants to leverage emotional and cultural intelligence to resolve conflicts.

About the Course

Disagreements start with small differences and if not handled tactfully, they can quickly escalate into a full-blown conflict. Sometimes these conflicts can be damaging to the organization and severely hamper relationships at work. Therefore, it is essential to understand conflicts and resolve disagreements quickly.

By enrolling in this conflict resolution training online, you will be able to manage conflicts confidently and effectively. You will learn how to dexterously deal with strong emotional reactions and anger to prevent escalation and dispute. You will also learn how to convert potential disputes into constructive conversations. Taking this conflict resolution training will teach you ways to tactfully engage with people who can become confrontational.

This conflict resolution certification has been created by Skill Boosters and the instructor of this course is Barry Winbolt, a Personal Development Trainer. The duration of this introductory course is 1 hour and 10 minutes and it comprises 22 online classes. You can enroll in this course with a one-time fee that will give you full lifetime access to the course content. You can also access this conflict management training through your mobile or TV. This course has a rating of 4.4 and has been enrolled by 5415 students. Those searching for “certificate courses and conflict resolution classes near me” can also bag a conflict resolution certificate online through this course.

What You Will Learn

• A structured approach to handle conflict and disputes
• Different patterns of conflict and how a conflict escalates
• Preventing a disagreement from escalating into a dispute
• Right time and approach for intervening in a dispute
• Essential communication steps to resolve a conflict
• Preventing confrontation and deadlock
• Converting confrontations to constructive conversations

Who Is This Course For?

This conflict management training is suitable for the following candidates:

• People who wish to learn how to convert potential conflicts into positive conversations
• Managers searching for “conflict resolution classes near me” to improve their conflict management skills
• Professionals who want to be more confident and avoid confrontations while engaging with clients
• Conflict resolvers and trainees, arbitrators, and lawyers who frequently have to deal with conflicts and disputes can also enroll in these conflict resolution classes online.

About the Program

Every aspiring leader must learn effective conflict management since conflicts can also be used productively to build company culture and competitive advantage. This introductory certificate program by Cornell University is a collection of four conflict resolution courses online that will teach you how to handle challenging conversations with peers and supervisors. In this conflict management training, you will learn identifying factors that lead to a conflict, conducting a conflict diagnosis with some basic question techniques, recognizing different conflict styles, and the best approach to handle them.

Enrolling in these conflict management courses online will also help you earn Continuing Education Units and Professional Development Units. The duration of this program is 2 months and it would require an effort of 3 to 5 hours per week. This certification is 100% online and all the classes are instructor-led. You can subscribe to this conflict resolution training online with a one-time fee or opt for partial monthly payment. Completing this program will also earn you a conflict resolution certification from the Cornell ILR School.

The Program Includes the Following Conflict Management Courses Online

1. Diagnosing Workplace Conflict

The conflict resolution classes online in this course will teach you the skills and tools essential to diagnose any conflict before you begin resolving it. This course will help you understand if a conflict is worth addressing or not so that you can use the right approach to resolve the issue.

2. Applying A Problem Solving Approach To Conflict

The conflict resolution classes of this second course will teach you how to best handle a well-diagnosed conflict through a problem-solving approach. You will learn how to determine the scope of the conflict and the eight steps of a problem-solving approach.

3. Leading Challenging Conversations

The third course of this conflict resolution certification will focus on dealing with challenging conversations. You will learn how to identify issues or disputes that need a conversation and also to gauge if you are the correct person to deal with such uncomfortable conversations. This course will teach you to create a plan, facilitate the conversation, and do a follow-up.

4. Elective Courses

Besides the above three mandatory conflict resolution courses online, you will also have to select one from the following four courses to earn your conflict resolution certificate online. The four courses are:

a. Leading Across Cultures

This elective course will teach you about the five key dimensions of leadership across cultures. You will explore the context, risk, hierarchy at the workplace, and individualism.

b. Interpersonal Communication Skills

Through this conflict management training course, you will learn the importance of interpersonal communication skills for handling difficult conversations and managing conflicts. You will explore the role of presence, social and emotional intelligence, confidence, and the importance of being open with others and yourself.

c. Addressing Workplace Behavior Issues

You will learn how to mitigate behavior issues at work and the best practices such as progressive discipline for resolving such problems.

d. Mediation For Managers

Through this course, you will learn about the role of mediation in conflicts and the proven techniques to resolve issues in productive ways. 

Who Is This Course For?

This conflict resolution certification will be beneficial for team managers and supervisors who are working in various leadership roles and need the skills to map and resolve conflicts at their workplace.

About the Course

We all face disagreements since we hail from different backgrounds, have different personalities and perspectives, and our goals and priorities differ. However, a healthy way to resolve conflicts is through dialogue. Having meaningful conversations may not change the difference of opinion or disagreement, but it will help you to deal with such situations more tactfully. This conflict resolution training online will help you develop emotional intelligence and conflict management skills to handle critical conversations personally and professionally.

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In this conflict management training, you will learn how to prevent disagreements from becoming a conflict and to stay calm and composed in such stressful situations. The conflict resolution classes here will also touch upon the different styles of communication and the pros and cons of each. 

The duration of this course is 4 hours and 20 minutes and it comprises 51 conflict resolution classes online. There are also several articles and downloadable resources to aid your learning. The instructor of this conflict management training is Roger Kay Allen, Ph.D., an expert in human development and leadership.

You can enroll in this conflict resolution training online for a one-time fee. This course is also one of the best conflict resolution courses online on Udemy with a rating of 4.6 and 4991 students on board. Completing this course will earn you a conflict resolution certificate online.

What You Will Learn

• Difference between disagreements and unhealthy conflict
• Phases of escalation
• Why building trust is an essential part of conflict management
• Four styles of communication and conflict management
• Five patterns of communication and conflict management
• Why is dialogue a pathway to collaboration and resolving conflicts
• Adopting a mindset to resolve conflict: Taking responsibility, dealing with feelings, and committing to outcomes
• Risk-benefit analysis
• Phases of conflict resolution: preparation and invitation, exploration and collaboration

Who Is This Course For?

• This course is apt for any individual searching for “conflict resolution classes near me”
• Professionals facing conflict at the workplace
• Team leaders who want to create a conducive environment for open dialogue and conflict resolution and also want to earn a conflict resolution certificate online.

About the Course

The next one in our conflict resolution courses online will teach you different approaches to handling conflict depending on who your conflict is with. In these conflict resolution classes online you will learn the listening, communication, and problem-solving techniques to deal with conflicts with your manager, employees, or issues within a team. This conflict management training will help you understand the common sources of conflict and the signs that you must look for to mitigate such conflicts.

You will be able to gauge your natural conflict management style and the changes that you can inculcate to be more effective. By undertaking this conflict resolution training online, you will be successful in using effective communication techniques to create a psychologically safe work environment for your team.

The conflict resolution classes of this course have been created by Transformation Services, an online education company, along with Joeel and Natalie Rivera who are professional speakers, trainers, and coaches. The duration of this conflict resolution certification is 3 hours 12 minutes and it comprises 49 video lectures. Besides the conflict resolution classes online, the instructors have also provided several articles and downloadable resources to help you out during this conflict management training.

If you have been searching for the “best conflict resolution classes near me,” this course has a rating of 4.3 and has already been enrolled by 9429 students so far. Another reason that makes this course one of the best conflict resolution certifications is that Udemy is offering a no-questions-asked 30-days money-back guarantee in case you feel that these conflict resolution classes have not been able to meet your expectations. Some of the other benefits of purchasing this conflict resolution certification are that you will get full lifetime access to the course and you can also view the lectures on a mobile or TV.  Plus, you will be awarded a conflict resolution certificate online that you can attach to your resume or share on your LinkedIn profile.

What You Will Learn

• Why it is important to resolve conflicts
• Identifying your naturally preferred conflict management style - avoiding/withdrawing, accommodating, competing, compromising, or collaborating
• How to make conflicts constructive?
• Recognizing reasons for avoiding conflicts – assumptions, approval, and learned behaviors
• Developing awareness of warning signs and how to spot passive-aggressive behavior
• Managing staff to prevent conflicts
• Creating a low-conflict environment
• Communication techniques to prevent conflicts
• Proven strategies for approaching conversations to resolve conflict
• Effective communication techniques and mistakes to avoid
• Brainstorming techniques for identifying creative solutions

Who Is This Course For?

• This is one of the best conflict resolution courses online for people in leadership roles or Human Resources professionals who want to conduct conflict resolution training for their staff.
• Managers who have been searching for “conflict resolution classes near me” to create a low-conflict and high creativity environment at the workplace.
• Anyone who wants to learn effective communication techniques and strategies can enroll in these conflict resolution classes online.

About the Specialization

If you have been on the lookout for “conflict resolution classes near me,” this Coursera specialization, led by the instructors of the University of California, Irvine, can teach you how to convert conflicts into collaborations. In fact, this is one of the best conflict resolution certifications that will serve as a complete package to learn the fundamental skills and the proven approaches of conflict management.

Through the three conflict management courses online, you will learn about the different types of conflicts and their positive aspect. You will be better equipped to steer such conflicts towards a positive resolution. By enrolling in this conflict resolution training online, you will learn to successfully handle conflicts between individuals and teams and will, therefore, also be able to strengthen your personal and professional relationships.

This course is one of the best conflict management courses online that will also teach you how to handle intercultural conflicts. You will become more aware of how different factors such as varied interests and goals, power imbalances, etc. affect the nature of conflicts and their resolution strategies.

In the last leg of this conflict resolution certification, you will put all your learning to practice by working on a final capstone project. Here you will analyze a specific conflict and create an outline of the strategy for conflict management and resolution.

The duration of these conflict resolution courses online is approx. 4 months. While this specialization offers a flexible schedule and deadlines, you should be willing to put in a study effort of at least an hour per week. This conflict resolution training online is suitable for beginners has been rated a 4.5 on Coursera. Of the 17,153 students enrolled in this conflict management training, almost 75% of students claim that they were able to start new careers after receiving their conflict resolution certification.

While you can enroll in this specialization for free, you will have to go for the paid version to receive your conflict resolution certificate online. You can either take up any one of the courses or complete the entire specialization. Either way, you will automatically be subscribed to all the conflict management courses online on enrolling in the program. However, you will have to complete the three courses along with the final project to receive your conflict resolution certificate online.

The Specialization Includes the Following Conflict Management Courses Online

a. Types of Conflict

The conflict resolution classes of the first course will help you identify the different types of conflicts that can flare up at the workplace. The video lectures, case studies, and interviews included in this conflict management training will help you to analyze the positive aspects of such conflicts and to work for their positive resolutions.

b. Conflict Resolution Skills

The classes in this second course will teach you how to use active listening skills to deal with a conflict. You will learn how to deploy appropriate verbal and non-verbal communication tactics and to create a conflict management plan to derive a positive resolution.

c. Intercultural Communication and Conflict Resolution

The rise of global communication and the hiring of cross-border talent has led to the increase of intercultural interactions. The differences in culture have become one of the prime reasons for conflicts. Therefore, the third course of this conflict resolution training online will help you in analyzing how cultural differences can complicate interactions at the workplace. Through these conflict resolution classes online, you will explore topics such as stereotypes and generalizations, communication styles and strategies, and communication orientations.

d. Conflict Management Project

After completing the above three conflict resolution courses online, you will undertake this final capstone project wherein you will create an integrated conflict resolution plan by analyzing the nature of the conflict, the role and significance of different participants, power imbalances, and incompatible goals. You will also identify and incorporate the right communication skills needed for the effective management and resolution of the conflict.